Leather Goods FAQ

1. Select Your Preferred Item Color
Choose from a variety of available colors from the colour swatch.

2. Enter Personalisation Details (Optional)

• Enter personalisation details: If you wish to personalise your item, you can enter your name or initials (up to 8 letters) in the text preview in product page. Personalisation is complimentary.
• Choose font type: Key in your name or initials & pick a font type to preview how the font looks like
• Choose personalisation colour: For hot stamping option, choose from available foil colours such as Gold, Rose Gold, Silver or Dark Gold.
• For custom printing option, choose from available colours such as White & Black.

3. Choose packaging option
At Dainty Co, we’re committed to reducing unnecessary waste. 🌿

By default, your order will be packed in a clean, minimal mailer box that’s eco-friendly and recyclable.

Looking to gift it? 🎁 We also offer a beautiful premium gift box, which you can opt for at a small additional charge during checkout.

Add a gift card with message, complimentary on us ;)

4. Add to cart
Once you've selected your desired color, click the "Add to Cart" button to include the item in your shopping cart.

5. Checkout
Click on the cart icon at the top right corner of the page and select "Checkout" to proceed with your purchase.

6. Choose your preferred shipping method:

Express Delivery

Same Day Delivery

Pick Up from Store

Our store is located at: 12-3, Jalan Radin Bagus 8, Sri Petaling, 57000 Kuala Lumpur


7. Make Payment
Complete your purchase by making payment through the available payment options.

After successful payment, you will receive an order confirmation email with the details of your purchase. Tracking ID will be emailed to you once order is delivered.

If you have any further questions or need assistance with your order, feel free to contact us

We accept various payment methods as below:

iPay88 - Visa, Mastercard, Touch 'n Go e-wallet, FPX Internet Banking, GrabPay, DuitNow QR, Mae, Boost

Atome PayLater - pay in 3 easy payments, 0% interest

ShopBack - Get cashback with easy payment

PayPal- Using PayPal balance or credit card

Our products are sold on cash before delivery basis.

We deliver worldwide!

MALAYSIA

We deliver from our warehouse based at Kuala Lumpur, Malaysia.

Express delivery charges within Malaysia is at a flat rate of RM7.

*Enjoy FREE SHIPPING when you spend RM150 in a single order.

SINGAPORE

Express delivery charges to Singapore starts at RM20 (up to 500gm), do fill in your address and check the delivery fees at checkout.

*Enjoy FREE SHIPPING when you spend RM200 in a single order.

INDONESIA

Express delivery charges to Indonesia starts at RM20 (up to 500gm), do fill in your address and check the delivery fees at checkout.

*Enjoy FREE SHIPPING when you spend RM200 in a single order.

INTERNATIONAL

For international orders to other countries, do fill in your address and check the delivery fees at checkout.

For other countries that are unsupported, please enquire within at hello@daintyco.com.

Note: Please note that the packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Malaysia. We take every effort to ensure a quick and smooth delivery, but we do not take responsibility for any delays and extra fees which may be applied via customs and duty offices in the receiving country.

Yes, we do offer same day delivery to (selected areas in Klang Valley, Malaysia only).

Same Day Delivery:

Order before 12pm: Delivery before 6pm on the same day

Order after 12pm: Delivery on the next day.

Note: For other delivery timing, please state in the order notes at checkout. For urgent orders, feel free to chat with us first before placing an order!

You may fill in your address and select Same Day Delivery at checkout. Delivery charges will be auto calculated.

We will delivery using rider services such as Lalamove or Grab.

As each item is personalised on demand, the orders usually take 1-3 working days for production (custom printing will take 3-5 days) + 2 -3 days for delivery. Let us know if it's urgent!

For international orders, you will be able to see the delivery timeframe at checkout.

We ship our orders via courier services such as J&T, Flash Express, Pos Malaysia, Ninjavan etc. for local deliveries.

For international parcels, we use DHL, Aramex, Teleport and etc. to deliver to your doorstep.

An email notification of your tracking number will be sent to your email. You may track or trace your parcel at the respective website.

Note: The shipment of the parcel may require signature on delivery. To ensure that you receive your parcel on time, please ensure someone is at the specified address between 9am – 5pm, failing which the courier service may leave a card at your place / drop you a message for re-delivery.

Please head over to your parcel collection centre as specified on the card within 7 working days, failing which the courier services will return the parcel to us. An additional shipping charge will be imposed on the second shipment.

In the event you missed the delivery of your parcel, please ensure you head over to the nearest collection centre as specified on the card within the time frame given (normally 5 to 7 days). 

You may chat with us or email us at hello@daintyco.com to arrange for self-collection or re-delivery. You will be charged a shipping fee for the re-delivery.

At Dainty Co., we’re committed to reducing unnecessary waste. 🌿

By default, your order will be packed in a clean, minimal mailer box that’s eco-friendly and recyclable.

Looking to gift it? 🎁 We also offer a beautiful premium gift box, which you can opt for at a small additional charge during checkout.