Order & Payment

How to order?

Do I need an account to shop?

How to sign up & earn rewards?

How to checkout?

What are the payment methods?

Is my order successful?

What should I do if something is wrong with my order?

I have an urgent order

What currency do you use?

 

How to order?

To order a personalized monogram product on our website, it is just a few simple clicks away with our website's live customizer. You are able to preview how the personalization might look like.

On our product page:

STEP 1: Add in your Initials to Monogram
STEP 2: Choose your preferred monogram Font Type & Font Colour
STEP 3: Choose a complimentary greeting card
STEP 4: Choose an Add On (or not)
STEP 5: Give us your recipient's name / your name (if it is for yourself)
STEP 6: Upon check out, add a custom message to go with your complimentary greeting card.
STEP 7: Check out. Voila!

Do I need an account to shop?

No, you don't. But Dainty Co rewards you with Dainty Points as a member whenever you shop and spend on our website.

What's better is that you may claim a 10% off (no min. spend) discount code when you first signed up!

You are also encouraged to have an account with us for your easy order reference. However, you may also choose to proceed to check out as a guest.

How to sign up & earn rewards?

Look for the reward sign on the bottom left corner! Click on "Create Account" or click here to register. 

You may register with email address, or quick register via social media accounts such as Facebook, Twitter or Google. Do check "subscribe to newsletter" to earn additional 50 Dainty Points!

Earn rewards while you shop: Every RM1 spent = rewards you 1 Dainty Point

You may redeem discounts with Dainty Points for your first purchase & future purchases.

Level Up Tiers along the way to unlock more Bonuses while you shop! 

Silver Tier: Complete your first purchase to be upgraded as a Silver Tier Member. Receive a complimentary reward of 10% Off discount code (one usage) when you reached this tier.

Gold Tier: Spend accumulated total of RM300 to be upgraded as a Gold Tier Member. Receive a complimentary reward of 15% Off discount code (one usage) when you reached this tier.

VIP Tier: Spend accumulated total of RM500 to be upgraded as a VIP Tier Member. Receive a complimentary reward of 20% Off discount code (one usage) when you reached this tier. Earn extra 1.2x points multiplier (RM1 spent = 1.2 Dainty Points).

How to checkout?

You may click on the 'Cart' icon on the upper right corner of the site. This will lead you to your shopping cart. You will then have the option to continue shopping or checkout.

If you choose to check out, fill in your details and follow the steps. You can choose your preferred payment method. 

    What are the payment methods?

    iPay88

    We accept the following payment methods via Ipay88 (a reputable online merchant owned by Mobile88):

    • Credit card payment (Mastercard / Visa)
    • Debit card payment
    • Online bank transfer (FPX)
    • GrabPay / Grab PayLater (Up to 4 installments at 0% interest)
    • TouchNGo
    • Boost
    • MAE

    PayPal

    You may proceed to checkout via Paypal by clicking on the "Express Checkout with Paypal" during checkout.

    Hoolah

    You may proceed to checkout via Hoolah for up to 3 installments at 0% interest.

    Is my order successful?

    Once you have successfully submitted your order, you will receive an automated email confirming your order details within 30 minutes. If you have not received your order confirmation email, please check your order summary in "My Account" or your email junk folder. Alternatively , you may contact us for further clarification.

    You will receive a further shipping confirmation email once your order has been packed and is ready to to be shipped.

    What should I do if something is wrong with my order?

    We apologize if we have sent you the wrong order. Please contact us and we will revert to you within 24 hours.

    I have an urgent order

    Please contact us should there be any urgent orders. We will try our best to accommodate to your request.

    Alternatively if your delivery address is within Klang Valley, Malaysia, we have a Same Day Delivery collection here. Place an order before 12pm and we will get it delivered within the same day.

    What currency do you use?

    Our website is displayed in your country's currency (based on latest exchange rate), however checkout will be in our local currency, Malaysian Ringgit (MYR).